PLEASE EXPECT DELAYS

 

As a small team we are doing our best to fulfil all orders with the urgency and care they deserve. 

 

However, we are currently experiencing delays with shipments due to a combination of circumstances such as; disruption from Royal Mail Strikes and the influx in orders in the lead up to Christmas.

 

We are very sorry for any inconvenience this may cause. Thank you for your understanding and patience. 

 

With Love, 

 

Nii HAi 

 

 

RETURNS:

 

WE HOPE THAT YOU LOVE YOUR NIIHAI ITEMS, HOWEVER IF FOR ANY REASON YOU WISH TO MAKE A RETURN, PLEASE SEE OUR RETURNS AND EXCHANGE POLICY BELOW.

 

TO REQUEST A RETURN, PLEASE EMAIL US WITH THE SUBJECT 'RETURN REQUEST' AND EXPLAIN THE REASON FOR YOUR ENQUIRY.  PLEASE ENSURE YOU INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL BODY. SEND THIS INFORMATION TO HELP@NIIHAI.CO.UK AT YOUR EARLIEST CONVENIENCE. 

THE ITEM MUST BE UNWORN AND SENT BACK WITHIN 14 DAYS OF RECEIVING YOUR ITEM.

 

RETURNS ARE USUALLY PROCESSED WITHIN 5 BUSINESS DAYS OF RECEIPT.

 

IF YOU BELIEVE AN ITEM YOU'VE PURCHASED FROM US IS FAULTY, INCORRECT OR YOU'RE MISSING AN ITEM, YOU MUST CONTACT US WITH RELEVANT, CLEAR PHOTOS OF THE FAULT AND/OR AS MUCH DETAIL AS YOU CAN PROVIDE. 

 

(PLEASE NOTE OUR CS TEAM AIM TO RESPOND WITHIN 1-2 WORKING DAYS)

 

WE DO NOT ACCEPT EXCHANGES. 

 

WE DO NOT ACCEPT REFUND REQUESTS FOR ARCHIVE PIECES, LINGERIE OR ITEMS SUCH AS SOCKS, STOCKINGS, SHAPEWEAR OR SWIMWEAR, WHICH DUE TO HYGIENE REASONS CAN NOT BE SOLD AFTER BEING REMOVED FROM THEIR ORIGINAL PACKAGING.

 

RETURNS OF BOOTS ARE ACCEPTED WITHIN 14 DAYS (INCLUDING THE DELIVERY DATE) AS LONG AS THEY ARE UNWORN AND HAVE NOT HAD THE PACKAGING REMOVED. 

 

PLEASE NOTE, YOU WILL NEED TO COVER THE COST OF YOUR RETURN BACK TO US. WE RECOMMEND USING A TRACKED METHOD OF POSTAGE TO ENSURE IT REACHES US SAFELY.  NIIHAI ACCEPTS NO RESPONSIBILITY FOR LOST, STOLEN OR UNDELIVERED PARCELS.

 

PLEASE CHECK YOUR DELIVERY ADDRESS IS CORRECT PRIOR TO PURCHASE.

 

IF YOUR ORDER IS RETURNED TO US DUE TO FAILED DELIVERY I.E. INCORRECT DELIVERY ADDRESS OR REFUSED CUSTOMS YOU WILL BE REFUNDED FOR THE ITEM(S) ONLY. YOU WILL NOT BE REFUNDED SHIPPING. 

 

ONCE PLACED, ORDERS CANNOT BE CANCELED. ORDERS MAY BE ABLE TO BE AMENDED, DEPENDING ON THE STATUS OF THE ORDER.



 

 

SHIPPING:

 

MOST ORDERS ARE PROCESSED WITHIN 72 HOURS OF RECEIVING (UNLESS STATED OTHERWISE), AND ARE DISPATCHED MONDAY TO FRIDAY ONLY (EXCLUDING PUBLIC HOLIDAYS).

 

OUR STANDARD UK SHIPPING RATE OF £5.99 INCLUDES FIRST CLASS, SIGNED FOR & TRACKED SHIPPING, ALONG WITH INSURANCE.  THIS SHOULD TAKE BETWEEN 1 TO 3 WORKING DAYS FOR DELIVERY, HOWEVER, CAN TAKE LONGER. PLEASE NOTE THIS IS NOT A DEFINITE TIME FRAME. WE CANNOT GUARANTEE EXACT DELIVERY TIMES, AS THIS IS DOWN TO THE SHIPPING PROVIDER.  DUE TO SECURITY REASONS, A SIGNATURE IS REQUIRED UPON DELIVERY.

 

FOR UK ORDERS WE ALSO OFFER FREE SHIPPING FOR ORDERS OVER £100

 

IF YOUR ORDER IS BEING SHIPPED TO ANY COUNTRY OUTSIDE OF THE UK, YOU MAY NEED TO PAY CUSTOMS/OTHER IMPORT TAXES IN ORDER TO RECEIVE YOUR NIIHAI PARCEL.  NIIHAI ACCEPTS NO RESPONSIBILITY FOR ANY DUTIES, TAXES, OR ADDITIONAL SHIPPING CHARGES ASSOCIATED WITH INTERNATIONAL ORDERS.

 

PLEASE EXPECT SHIPPING DELAYS AND TRACKING ISSUES DUE TO COVID19.  NIIHAI ACCEPTS NO RESPONSIBILITY FOR COVID RELATED DELAYS.

 

PRIVACY POLICY:

 

WE ARE COMMITTED TO SAFEGUARDING THE PRIVACY OF NII HAI CUSTOMERS. THIS POLICY APPLIES WHERE WE ARE ACTING AS A DATA CONTROLLER WITH RESPECT TO THE PERSONAL DATA OF OUR CUSTOMERS; IN OTHER WORDS, WHERE WE DETERMINE THE PURPOSES AND MEANS OF THE PROCESSING OF THAT PERSONAL DATA. WE USE COOKIES ON OUR WEBSITE. INSOFAR AS THOSE COOKIES ARE NOT STRICTLY NECESSARY, WE WILL ASK YOU TO CONSENT TO OUR USE OF COOKIES WHEN YOU FIRST VISIT OUR WEBSITE. WE WILL NOT TO USE THESE DETAILS FOR ANY OTHER REASON OTHER THAN PROCESSING YOUR ORDER OR INFORMING YOU ABOUT HE PRODUCTS AND SERVICES.  WE WILL NOT PASS ANY OF YOUR DETAILS ON TO THIRD PARTY FOR PROFIT OR OTHERWISE.

 

KLARNA

IN ORDER TO BE ABLE TO OFFER YOU KLARNA’S PAYMENT OPTIONS, WE WILL PASS TO KLARNA CERTAIN ASPECTS OF YOUR PERSONAL INFORMATION, SUCH AS CONTACT AND ORDER DETAILS, IN ORDER FOR KLARNA TO ASSESS WHETHER YOU QUALIFY FOR THEIR PAYMENT OPTIONS AND TO TAILOR THE PAYMENT OPTIONS FOR YOU. GENERAL INFORMATION ON KLARNA YOU CAN FIND

HERE

YOUR PERSONAL DATA IS HANDLED IN ACCORDANCE WITH APPLICABLE DATA PROTECTION LAW AND IN ACCORDANCE WITH THE INFORMATION IN

KLARNA’S PRIVACY POLICY AS SHOWN BELOW:






KLARNA T&CS

 

KLARNA - IN COOPERATION WITH 

KLARNA

BANK AB (PUBL), SVEAVÄGEN 46, 111 34 STOCKHOLM, SWEDEN, WE OFFER YOU THE FOLLOWING PAYMENT OPTIONS. PAYMENT IS TO BE MADE TO KLARNA:

  • PAY IN 3
  • PAY LATER

 

FURTHER INFORMATION AND KLARNA’S USER TERMS YOU CAN FIND 

HERE

GENERAL INFORMATION ON KLARNA CAN BE FOUND 

HERE

YOUR PERSONAL DATA IS HANDLED IN ACCORDANCE WITH APPLICABLE DATA PROTECTION LAW AND IN ACCORDANCE WITH THE INFORMATION IN 

KLARNAS PRIVACY STATEMENT

.

NII HAI LTD - 11689019

OLLGAR CLOSE, LONDON UK W12NG