Our core products are regularly restocked. Limited and seasonal styles are usually not restocked once sold out. Sign up for the waitlist on each product page to get notified by email when they’re back.

Yes! Just sign up here to our newsletter for the 10% off plus early access to new drops and exclusive offers.

Please see our full Size Guide, Shipping Policy, and Returns Policy.

Email us at help@niihai.co.uk - We aim to reply within 1–2 business days (Mon–Fri).

For now, we only sell Nii HAi online, but we host pop-ups in cities around the world. Keep an eye on our Instagram and newsletter for upcoming events or check out our stockists to find Nii HAi IRL.

Yes! You can purchase digital gift cards here.

All orders are final once placed. We can’t cancel, change, or combine orders after checkout, so please double check your details before completing payment.

You’ll receive an email with your tracking number once your order ships. It’s your responsibility to track your parcel.

Your order confirmation containing your order number is sent via email and/or text but if you can’t find it, please check your spam/junk folder. If it’s still missing, email us at help@niihai.co.uk with your name and payment confirmation.

Enter your promo code at checkout before completing your purchase. If it is valid this will be automatically applied.

Please find out shipping times here.

We aim to dispatch all orders as quickly as possible. Shipping times are estimates and may vary due to customs or courier delays beyond our control. Find out shipping times here.

We ship worldwide. Select your country in the header or footer to see pricing.

If your parcel is returned to us due to unpaid customs, an incorrect address, or refused delivery, it will not be re-shipped. You’ll receive a refund for the product only (shipping fees are non-refundable).

Please contact us and allow us time to investigate with the carrier. If your parcel is confirmed lost by the courier, we’ll send a replacement (depending on stock availability).

Check with your neighbours or local courier office. If it’s still missing, contact us and we’ll investigate with the courier.

Customs duties, import taxes, and fees only included for the UK & USA. For the rest of the world these are the customer’s responsibility. Nii Hai is not liable for these charges.

Please find our returns policy here. We accept returns within 14 days of delivery for eligible items.
We do not accept returns on:

• Sale or archive items
• Jewellery
• Undergarments or shapewear
  

Items must be returned in original, unworn condition with all tags attached.
We reserve the right to refuse returns that are damaged, worn, or not in acceptable condition.

Yes, you can manage any exchange in this link.

Refunds are processed within 10 working days of delivery, excluding weekends and bank holidays. Credit/debit card refunds take 5-10 business days to appear. You'll get an email notification once processed. If your refund is delayed, contact us at help@niihai.co.uk. Refunds are made to your original payment method.

Contact us at help@niihai.co.uk and we'll ensure you receive the correct item promptly.

Contact us promptly with your order number, product details, and images of the fault for a quick resolution. Please notify us of any faulty items within 10 days of receiving your order.

Always keep your proof of postage and use a tracked service. The parcel remains your responsibility until it reaches us.

Each product page includes a size guide with detailed measurements. Find our general size guide here.

Yes, each product page includes detailed notes on how the item fits and the model’s measurements for reference.

Please contact us with the desired product and your bust, waist and hip measurements and our customer care team will do their best to assist you.

If your item isn’t right, you can return it within 14 days (unless it’s a sale or non-returnable item). We currently don’t offer exchanges, simply place a new order for the correct size.

Most Nii HAi pieces fit true to size unless stated otherwise in the product description. We always include sizing notes on each page to help you choose the right fit.