- No exchanges. Returns are accepted only within 14 days from the date of delivery.

 

 

- We do not provide returns labels, a return is covered by the customer and only refunded for the item once returned to us.

 

 

- We have the right to decline a return if we think it is not in acceptable condition.

 

 

- Proof of postage for returns must be provided in order for a return to be successfully processed. The item (being returned) is the customers responsibility until it is received back with us. Therefore we advise to return using a tracked service.

 

 

- Tracking an order is the responsibly of the customer.

 

 

- Orders must be addressed to a secure permanent address.

 

 

- If an order is sent back to us due to failed delivery/customs not paid/incorrect address/refused your order will not be re sent. You will be refunded only for the items in your order NOT SHIPPING FEE.

 

 

- If orders are deemed as lost a replacement will be sent, orders will not be refunded.

 

 

- If an item is faulty, a new item will be sent to replace the faulty item (depending on stock levels) and only within a 4 month period of receiving the item.

 

 

- Faulty items must be declared within within a 4 month period of receiving the item, after this period the product will no longer be eligible for a replacement (regardless of the amount of wear) 

 

 

- We hold no responsibly for damaged items if wash instructions are not followed.

 

 

- Orders final, they can not be cancelled/ amended after purchase.

 

 

- Dispatch, shipping and delivery times are not guaranteed they are merely an aim.

 

 

- Please expect shipping and tracking issues due to covid19. Nii HAi accepts not responsibly for this.

 

 

- Customs fees/ import tax is the responsibly of the customer. Nii HAi accepts no responsibly for this.