Privacy Policy

Nii HAi Ltd
97 Shacklewell Lane
London, UK
E8 2EB
Email: help@niihai.co.uk

We are the data controller responsible for your personal information under applicable data protection laws.

We collect and process the following types of personal information:

Personal & Account Information

Name, email address, phone number, billing and shipping addresses
Account login details (if you create an account or wishlist)

Payment Information

Processed securely by third-party providers (Stripe, PayPal, Klarna, Clearpay).
We do not store or have access to your full payment card details.

Order & Transaction Data

Details of the products you purchase and order history.

Technical & Usage Data

IP address, device type, browser type, time zone, and site interactions
Collected automatically through cookies, analytics, and similar technologies

Marketing & Communication Data

Your preferences for receiving marketing and notifications from us
Information provided when entering giveaways, surveys, or signing up for emails

We use your personal data to:

Process and fulfil your orders and returns
Manage your account and wishlist
Communicate with you about your orders and updates
Send marketing emails and promotions (only if you’ve subscribed)
Improve our website, services, and customer experience
Detect and prevent fraud or misuse
Comply with legal obligations (e.g., tax and accounting requirements)

We process your data under the following legal bases:

Contractual necessity: to process and deliver your orders
Consent: when you sign up for marketing communications
Legal obligation: for recordkeeping and compliance purposes
Legitimate interests: to analyse performance, improve services, and prevent fraud

We only share your personal information with trusted third parties that help us run our business, such as:

Payment processors: Stripe, PayPal, Klarna, Clearpay
Fulfilment & shipping partners: Royal Mail, DHL, UPS, FedEx, DPD, Evri, Parcelforce (managed via MSL UK Ltd)
Marketing & analytics platforms: Klaviyo, Meta Ads, TikTok Ads, Google Ads, Pinterest, Google Analytics, Shopify analytics
IT & website providers: Shopify and approved third-party Shopify apps

We never sell your personal data. All third parties are required to handle your information securely and only for the purposes we specify.

We use cookies and similar technologies to improve your browsing experience.
Cookies help us:

Remember your preferences and items in your basket
Keep you signed in
Analyse website traffic and performance
Deliver relevant ads

You can manage or disable cookies at any time through your browser settings.
Our website also uses a cookie consent banner allowing you to choose your preferences.

If you subscribe to our newsletter or consent to marketing, we may send you updates about new collections, offers, and events via Klaviyo.
You can unsubscribe anytime by clicking the link in our emails or contacting help@niihai.co.uk
.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including:

Order and transaction data (kept as required by tax and accounting laws)
Account data (until your account is deleted or inactive for a long period)
Marketing data (until you unsubscribe or withdraw consent)

We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.
All transactions are encrypted via SSL (Secure Socket Layer) technology.

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing
Request data portability
Object to processing based on legitimate interests
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at help@niihai.co.uk
.

As we operate globally, some partners may process data outside the UK/EU (e.g., in the US).
In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

We may update this Privacy Policy from time to time.
All updates will be posted on this page with an updated “Last Updated” date. Please review it regularly.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

help@niihai.co.uk

Nii HAi Ltd, 97 Shacklewell Lane, London, E8 2EB, UK