Terms & Conditions

Welcome to Nii HAi Ltd (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website www.niihai.com
and any purchases you make from us.
By using our site or placing an order, you agree to these Terms. Please read them carefully before continuing.

1. General Information

This website is operated by Nii HAi Ltd, registered in the United Kingdom at:

97 Shacklewell Lane, London, E8 2EB
Email: help@niihai.co.uk

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site constitutes acceptance of any changes.

2. Eligibility

To place an order or use our services, you must:

Be at least 16 years old (or the age of majority in your jurisdiction)
Provide accurate, current, and complete information when creating an account or making a purchase
Not use the site for any unlawful or unauthorised purpose

3. Products & Availability

We make every effort to display our products as accurately as possible. However, colours and images may appear differently depending on your device or screen.
All items are subject to availability, and we reserve the right to discontinue or limit the quantities of any products at any time.

4. Pricing & Payments

All prices are listed in GBP (£) unless stated otherwise.
We accept payments through Shopify Payments, Stripe, PayPal, Klarna, and Clearpay.
You may also use valid discount codes, promotions, or gift cards where applicable.

By providing payment information, you confirm that you are authorised to use the selected payment method and agree to the provider’s terms and conditions.

5. Orders

Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order — we reserve the right to decline or cancel an order if, for example, the item is out of stock, pricing is incorrect, or payment cannot be processed.
In the event of cancellation, you will be refunded in full to your original payment method.

6. Shipping, Returns & Exchanges

Shipping, returns, and exchanges are governed by our separate Shipping & Returns Policy, available on our website.
By placing an order, you agree to the terms outlined in that policy.

7. Promotions, Discounts & Gift Cards

We may offer promotional codes, sales, or gift cards from time to time.
Each promotion has its own conditions, which will be stated at the time of issue.
Promotions cannot be combined or applied retroactively unless explicitly stated.

Gift cards are non-refundable and valid only on purchases made through our official website.

8. Intellectual Property

All content on this website — including product designs, images, videos, graphics, logos, and text — is the intellectual property of Nii HAi Ltd or its licensors.
You may not reproduce, distribute, modify, or otherwise use any material from our site without prior written consent.
Any unauthorised use of our trademarks, designs, or imagery may result in legal action.

9. User Accounts

If you create an account on our website:

You are responsible for maintaining the confidentiality of your login credentials.
You must immediately notify us of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts suspected of fraud or misuse.

10. Third-Party Services

Our website may contain links to third-party services or applications (such as payment gateways, analytics tools, or social media integrations).
We are not responsible for the content, privacy practices, or actions of these third parties.
Please review their policies before using their services.

11. Limitation of Liability

To the fullest extent permitted by law:

Nii HAi Ltd is not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or goodwill, arising from your use of our website or services.
We are not responsible for delays, losses, or damages caused by shipping carriers, customs, or events outside our reasonable control.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

12. Indemnity

You agree to indemnify and hold harmless Nii HAi Ltd and its employees, agents, and affiliates from any claims, losses, damages, or legal fees arising from your breach of these Terms or misuse of our website.

13. Governing Law

These Terms and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have questions about these Terms, please contact us:
help@niihai.co.uk

Nii HAi Ltd, 97 Shacklewell Lane, London, E8 2EB, UK