Our core products are regularly restocked. Limited and seasonal styles are usually not restocked once sold out. On the product page, enter your email and click "Notify Me When Back In Stock" to get an email as soon as it's available again.

Please see our full Size Guide, Shipping Policy, and Returns Policy.

Contact us or email help@niihai.co.uk. We aim to reply within 2–3 business days (Mon–Fri). During busy periods, response times may take a little longer — thank you for your patience.

For now, we only sell Nii HAi online, but we host pop-ups in cities around the world. Keep an eye on our Instagram and newsletter for upcoming events, or check out our stockists to find Nii HAi IRL.

Yes! You can purchase digital gift cards here.

All orders are final once placed. We can’t cancel, change, or combine orders after checkout, so please double check your details before completing payment.

You’ll receive an email with your tracking number once your order ships. We recommend checking in on your parcel’s progress so you’re available for delivery.

Your order confirmation containing your order number is sent via email and/or text, but if you can’t find it, please check your spam/junk folder. If it’s still missing, contact us with your name, email and payment confirmation.

Enter your promo code at checkout before completing your purchase. If it’s valid, this will be automatically applied.

Find out shipping times here.

We aim to dispatch all orders as quickly as possible. Shipping times are estimates and may vary due to customs or courier delays beyond our control. Find out shipping times here.

We ship worldwide. Select your country in the header or footer to see pricing.

Duties and import taxes may or may not be included at checkout depending on your delivery country. To check whether duties are covered for your location, please make sure you’ve selected the right country on our website before placing your order — pricing and customs information are adjusted automatically based on your selection.

For destinations where duties are not included, charges are the customer’s responsibility and are collected by the courier upon delivery. Nii HAi is not liable for these charges. If you have any questions, contact us.

If your parcel is returned to us due to unpaid customs, an incorrect address, or refused delivery, it won’t be re-shipped. We’ll refund the item(s) only — shipping fees are non-refundable. Full details here.

Check your tracking email for the latest update on your parcel — delays can occasionally happen due to high demand, customs processing, or courier issues. If your tracking hasn’t updated in a while or your estimated delivery window has passed, contact us and we’ll look into it for you.

We recommend first checking with your neighbours and contacting your local courier directly, as they’ll often have the most up-to-date information on your parcel’s whereabouts. If you’ve done this and still can’t locate your order, contact us and we’ll investigate with the carrier. Should your parcel be confirmed as lost, we’ll arrange a replacement where possible, subject to stock availability.

We accept returns and exchanges within 14 days of delivery for eligible items, managed through our returns portal. Full details, including exclusions and fees, are available on our Returns & Policies page.

Yes — exchanges are managed through our returns portal, within the same 14-day window as returns.

Refunds are processed within 10 working days of us receiving your item, excluding weekends and bank holidays. Credit/debit card refunds take 15 business days to appear after that. You'll get an email notification once processed. If your refund is delayed, contact us.

Contact us within 15 days of receiving your order, and we'll arrange the correct item or a refund at no cost to you. If you're in the UK, you can also report this through our returns portal.

Contact us with your order number, product details, and images of the fault.

Always register your return through our portal before sending anything back. If you're outside the UK and USA, make sure to use a tracked shipping service and keep your proof of postage — returns sent without a valid tracking number cannot be confirmed or refunded.

Each product page includes a size guide with detailed measurements. Find our general size guide here.

Yes, each product page includes detailed notes on how the item fits and the model’s measurements for reference.

If your item isn’t right, you can return or exchange it within 14 days of delivery through our returns portal (unless it’s a sale or non-returnable item).

Most Nii HAi pieces fit true to size unless stated otherwise in the product description. We always include sizing notes on each page to help you choose the right fit.