If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, you must contact us with relevant, clear photos of the fault and/or as much detail as you can provide. The item must be unworn and sent back within 14 days of receiving your item.
To request a return, email us with the subject 'Return Request' and explain the reason for your enquiry & include your order number in your email body.
Returns & exchanges are usually processed within 5 business days of receipt (unless the item is unavailable or on pre-order) and you'll receive an email detailing your return once this has been done.
We can exchange sizes, if the item doesn't fit correctly. We do not exchange lingerie or items such as socks, stockings or shapewear which due to hygiene reasons cannot be sold after being removed from their original packaging.
Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Klarna - In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
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Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Nii HAi Ltd - 11689019
Ollgar Close, LONDON UK W12NG