- No exchanges. Returns are accepted only within 14 days from the date of delivery.

 

 

- We do not accept returns on items such as; sale/archive pieces, jewellery, any undergarment, swimwear or shapewear.

 

 

- We do not provide returns labels, a return is covered by the customer and only refunded for the item once returned to us.

 

 

- Nii HAi will not pay customs charges to receive a return parcel - please ensure the return is sent back to us as a 'gift' not a 'good'. 

 

 

- We have the right to decline a return if we think it is not in acceptable condition.

 

 

- Proof of postage for returns must be provided in order for a return to be successfully processed. The item (being returned) is the customers responsibility until it is received back with us. Therefore we advise to return using a tracked service.

 

 

- Tracking an order is the responsibly of the customer.

 

 

- Orders must be addressed to a secure permanent address.

 

 

- If an order is sent back to us due to failed delivery/customs not paid/incorrect address/refused your order will not be re sent. You will be refunded only for the items in your order NOT SHIPPING FEE.

 

 

- If orders are deemed as lost a replacement will be sent, orders will not be refunded.

 

 

- If an item is faulty, a new item will be sent to replace the faulty item (depending on stock levels) and only within a 4 month period of receiving the item.

 

 

- Faulty items must be declared within within a 4 month period of receiving the item, after this period the product will no longer be eligible for a replacement (regardless of the amount of wear) 

 

 

- We hold no responsibly for damaged items if wash instructions are not followed.

 

 

- Orders final, they can not be cancelled/ amended after purchase.

 

 

- Dispatch, shipping and delivery times are not guaranteed they are merely an aim.

 

 

- Please expect shipping and tracking issues due to covid19. Nii HAi accepts not responsibly for this.

 

 

- Customs fees/ import tax is the responsibly of the customer. Nii HAi accepts no responsibly for this.

 

 

- Refunds are only able to be credited to the original payment method, that was used when making the order, we are not able to refund to any other account.

 

 

- Our sale or discounted prices are time dependent. Therefore if an item is purchased prior to or post discount the price will not be reduced to such, as all sales are final.